If you have any questions about any of our services, would like to join our mailing list or need assistance in arranging your visit please call our Access telephone number: 020 7625 0138 or email email@example.com
Forthcoming Accessible Performances
To help us meet your needs please let us know what assistance you require and how our staff can help. The Tricycle offers one complimentary Personal Assistant ticket to those accompanying someone with access needs. Our definition of a Personal Assistant is someone whom you require to assist you in order to facilitate your visit to the Tricycle and without whom you would be unable to attend.
As there are a limited number of these available, we do ask that you download our Access Membership Form. If you require it in an alternative format, please call us on 020 7328 1000 or email firstname.lastname@example.org. We will be unable to issue your complimentary Personal Assistant ticket until you have completed one of these forms, however we will reserve the tickets for you. It will also allow us to keep you abreast of forthcoming Access performances and events. If you would like to be added to our Access Mailing List you can do so by calling the Box Office, emailing email@example.com or logging into your online account and ticking the Access Mailing List box.
Getting to the Tricycle Theatre
Kilburn Station, on the Jubilee line, is 500 metres from The Tricycle.
It is fully accessible and the journey down the High Road is step free.
The Tricycle is served by buses 16, 31, 32, 98, 189, 206, 316, 328 and 332. Both the Kilburn High Road entrance and the Buckley Road entrance are fully accessible. There is a disabled bay outside the Kilburn High Road entrance, and there are blue badge parking spaces (two bays) directly outside the Tricycle’s entrance on Buckley Road.
There is level access through both entrances to the foyer/ bar/ cafe and box offices for the Cinema and Theatre. Parking is also available on the adjacent side streets. Parking is controlled between the hours of 8.30am to 6.30pm Monday to Friday, including Bank Holidays. There is a two hour maximum stay, and no return within two hours. Parking costs £2.40 for one hour, and £6.00 for two hours.
The Tricycle Theatre has two wheelchair spaces at the back of the stalls; access to the stalls is by steps and to the wheelchair seats by lift. Access to the Tricycle’s three cinema wheelchair spaces is by lift from the main cinema foyer. Please ask staff for assistance.
Infra-red hearing systems are installed in the Theatre and Cinema auditoria.
Please ensure that you are seated downstairs in the stalls in a forward-facing seat. The box office will be able to label you a seat in an appropriate location; please advise them of your requirements when you make your booking.
Getting Around the Tricycle
There is a wheelchair accessible toilet near the Kilburn High Road entrance, and a second in the basement, accessible by the lift from the main foyer. There is flat access to the women’s and men’s toilets from the main foyer. The wheelchair toilets are fitted with emergency pull cords.
For access to the two adapted toilets in the building, please obtain a radar key, either from the Box Office or from the Duty Manager present. Staff will be able to advise you on where the Duty Manager will be.
Audio Described Performances
These are available for certain performances. Audio Description is a way of capturing the visual elements of a live performance including description of the set, costumes, props, the actors’ facial expressions and body language, and therefore provides access to those who are blind and partially sighted. In addition to the audio described performance, the Tricycle offers a free Touch Tour or the set before the show. This is led by the audio describers and members of staff from the Tricycle. This will ensure that patrons are able to know the size of the space, the relationship between different areas or pieces of furniture on stage, colours, patterns, and textures.
Please see show specific pages for details on when there will be an Audio Described Performance. If you wish to attend the Touch Tour, please inform the Box Office when making your booking, who will be able to give you more information.
Guide dogs are welcome in the building and can either accompany their owners into the auditorium or can be looked after by one of our ushers. Please let the Box Office know when making your booking in order that an aisle seat can be arranged for you. Some performances contain loud noises and flashing lights; if this might upset your dog, please ask for advice when booking your ticket.
These are available for certain performances. Captioning is a way of converting spoken word into visible text in order that deaf, deafened and hard of hearing people have access to live performances. Captioned performances are also aimed at people for whom English is not their first language. Please see the show specific pages for details on when there will be a captioned performance.
The theatre has an infrared hearing system. The headsets are for anybody who would like the sound on the stage amplified and are available from the Box Office before the show. Each headset comes with a ‘quick start’ guide explaining how to use the headset.
The infrared system covers the Stalls and the Royal Circle when sat in a forward facing seat the box office can show you on a seating plan the coverage area in greater detail. If at any time you are unsure about using the headsets or necklaces, please speak to an usher or member of the Box Office for instruction.
How it works: the system is infrared which means that the sound a patron should hear is transmitted wirelessly by an infrared signal (like your television remote control at home). The sensor on the headset then receives this signal. This sensor should point unobstructed towards the stage. The headsets should not be covered by any clothing, reading material etc as this will block the signal being received.
Relaxed performances are specifically designed to welcome people who will benefit from a more relaxed performance environment, including people with an Autism Spectrum Condition, sensory and communication disorders, or a learning disability.
Extra lighting will be used during the performance and any blackouts or strobe lighting will be omitted. There will be a relaxed attitude to any noise from audience members, and there will be freedom for audience members to leave the auditorium as necessary.